Return & Refund Policy
1. Overview
We want you to have complete confidence when shopping with us.
While we stand behind the quality of our products, we understand that situations may arise where a return or refund is requested.
This policy explains how returns, replacements, and cancellations are handled.
By purchasing from our website, you agree to the terms outlined below.
2. Eligibility for Returns
We’re committed to helping you have the best possible experience with Hewns.
If you’re not fully satisfied, our support team is here to help within 30 days of delivery.
Because Hewns is a personal wellness item, returns can only be accepted under the following conditions:
Eligible for Return or Refund
We are able to accept a return when:
- The item is unused, undamaged, and in its original packaging
- The return request is submitted within 30 days of delivery
- A valid order number or proof of purchase is provided
Not Eligible for Return
For hygiene and safety reasons, we cannot accept returns on items that have been opened or used, or are not in their original packaging.
If your item has been opened or used, our team will still work with you to find a fair solution — including troubleshooting assistance, guidance, or a replacement when applicable (for defects or performance issues).
3. Return Process
To initiate a return:
- Contact us at contact@hewns.co with your order number and reason for return.
- Our team will review your request and provide a Return Authorization (RA) and the correct return address.
- Once the returned item is received and inspected, we’ll notify you by email.
Approved refunds will be issued to the original payment method within 5–10 business days.
4. Shipping Costs for Returns
- Customers are responsible for return shipping costs unless the item arrived defective or damaged.
- We strongly recommend using a tracked shipping service; we are not responsible for lost return parcels.
5. Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of delivery.
Include clear photos or videos showing the damage.
We will review the case and may issue a replacement or full refund at no additional cost.
6. Late or Missing Refunds
If you haven’t received a refund after 10 business days:
- Check your bank or PayPal account again.
- Contact your credit card company; processing times vary.
If the issue persists, email us at contact@hewns.co and we’ll assist promptly.
7. Exchanges
We only replace items if they are defective, damaged, or incorrectly shipped.
If you wish to exchange for the same item, contact us at .
8. Non-Returnable Items
For health, hygiene, and safety reasons, the following items cannot be returned:
- Opened or used products.
- Promotional or giveaway items.
- Gift cards or downloadable content.
9. Cancellations
- Orders may be canceled within 24 hours of purchase if they have not yet shipped.
- Once shipped, cancellations are no longer possible.
- If you refuse a delivery, shipping and return costs may be deducted from your refund.
10. Lost or Stolen Packages
We are not responsible for packages lost or stolen after confirmed delivery by the carrier.
Please ensure your shipping address is accurate and secure.
If your tracking shows “delivered” but you haven’t received the package, contact your local postal service or carrier directly.
11. Chargebacks & Disputes
By completing a purchase, you agree to contact our support team before initiating any chargeback or payment dispute.
Unauthorized chargebacks may result in suspension of your account and legal recovery of costs.
12. Limitation of Refund Liability
Our liability is limited strictly to the cost of the product purchased.
We are not responsible for indirect losses, delivery delays, or issues caused by misuse, negligence, or user error.
13. Policy Updates
We reserve the right to modify or update this policy at any time without prior notice.
The version published on this page at the time of purchase will apply.