1. Overview

This Shipping & Fulfillment Policy explains how and when your orders are processed, shipped, and delivered.
By placing an order on our website, you agree to the terms below.

We are committed to ensuring that your purchase arrives safely and promptly, but certain factors beyond our control may occasionally cause delays.

2. Order Processing Time

All orders are processed within 1–3 business days after payment is confirmed.
Orders placed on weekends or public holidays will be processed on the next business day.

In some cases, additional time may be required due to high order volumes or product availability.
We will notify you by email if your order is delayed beyond 7 days.

3. Shipping Times

Estimated delivery times (after processing):

•  United States: 7–14 business days
  
•  Canada: 10–20 business days
  
•  Europe: 10–20 business days
  
•  Australia & New Zealand: 14–25 business days
  
•  Rest of the world: 14–30 business days
  

These are estimated timeframes, not guarantees.
Actual delivery time may vary depending on your location, local postal services, customs inspections, or carrier delays.

4. Shipping Carriers

We partner with major carriers such as USPS, DHL, FedEx, and UPS, depending on your location.
Each order is shipped with a tracking number, which will be emailed to you once your order has been dispatched.

Tracking updates may take up to 48 hours to appear after shipment.

5. Shipping Confirmation & Tracking

Once your order has shipped, you will receive an email containing your tracking number and tracking link.
If you do not receive a shipping confirmation within 5 business days, please check your spam folder or contact contact@

6. Incorrect Addresses

Please ensure that all shipping information (name, address, postal code, and phone number) is correct before completing your order.

We are not responsible for lost or delayed deliveries caused by incorrect or incomplete addresses provided by the customer.
If a package is returned due to an incorrect address, the customer may be charged for reshipping.

7. Lost or Stolen Packages

Once a package is marked as “delivered” by the carrier, we are not responsible for lost or stolen items.
If your order shows as delivered but you have not received it, please contact your local carrier or postal office to locate the package.

If your package cannot be located, we may assist in filing a carrier claim, but replacement or refund is subject to carrier confirmation.

8. Customs, Duties & Taxes

For U.S. Customers

Orders shipped within the United States do not incur any additional customs duties, import taxes, or fees.

The price you see at checkout is the final price — no surprises at delivery.

For International Customers

Some countries may charge customs duties, VAT, or import fees upon arrival.

These charges are determined by your local customs authority and are not included in our product price or shipping cost.

If applicable, the courier will notify you about any required payments.

Failure to pay customs fees may result in delays or return of the package.
We cannot control or predict customs delays or additional fees.

9. Shipment Delays

We are not responsible for delays caused by:

• Customs clearance procedures
  
• Natural disasters, weather events, pandemics, or strikes
  
• Carrier errors or lost shipments
  
• Incorrect or incomplete shipping information
  

We will make every reasonable effort to help locate delayed packages but cannot guarantee exact delivery times.

10. Split Shipments

If you order multiple items, they may ship separately from different warehouses to ensure faster delivery.
You will receive individual tracking numbers for each shipment, if applicable.

11. Damaged Packages

If your package arrives visibly damaged, please take photos and contact us within 7 days of delivery.
We will work with the carrier to resolve the issue and may offer a replacement if damage occurred during transit.

12. Undeliverable or Returned Packages

If an order is returned due to:

• Incorrect address,
  
• Failure to claim,
  
• Refusal of delivery, or
  
• Unpaid import taxes —
  

We will refund the order minus shipping costs and any applicable restocking fees.

13. Force Majeure

We are not liable for shipping delays or non-delivery caused by events beyond our control, including but not limited to:
pandemics, natural disasters, wars, customs issues, or carrier disruptions.

14. Contact Information

If you have questions about shipping, please contact:
contact@hewns.co